Customer Service Training and QC Quality Inspection Manager - Spain1) (Barcelona)

Based in Barcelona, Spain. But there's a possibility of switching bases to Hungary in March 2027, or possibly continuing in Spain. Arrangements will be made according to specific business needs.

Key Responsibilities

• Establishing an Overseas Customer Service Training System


• Responsible for establishing the training system for the companys outsourced agencys European 800 Call Center, balancing domestic management standards with overseas localization. Independently develop specialized courses on vehicle models, brand highlights, and scenario-based services, taking into account the companys new car launch schedule and European user needs.


• Responsible for the full-cycle training planning of outsourced agency personnel, including teaching methods, empowerment, and training outcome acceptance, continuously improving the teams service professionalism.


• Build and iterate the overseas customer service FAQ kn...