Found Description
Descripción y detalle de las actividades- Provide accurate information about company products, services, and lead times.
- Process sales orders, quotes, and job requests in coordination with the production and sales departments.
- Track order progress and proactively communicate updates or delays to customers.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
- Maintain detailed records of customer interactions, transactions, feedback, and complaints.
- Work closely with engineers, technicians, and production managers to ensure job specifications are met and delivery timelines are adhered to.
- Assist with scheduling shipments, pickups, and installations as needed.
- Follow up with customers post-service to ensure satisfaction and identify areas for improvement.Experiência y requisitos2+ years of experience in customer service, ideally in a manufacturing or industrial set...