Customer Service Telco Billing Account

As a Customer Service Telco Billing Account, you will be responsible for providing exceptional customer service to our telecommunications clients. In this full-time role, you will be based in our Davao City, Davao del Sur office, handling inbound customer inquiries and resolving billing-related issues.

What you'll be doing

• Responding to inbound customer calls and emails regarding telecommunications billing and account management
• Investigating and resolving customer billing inquiries and complaints in a courteous and efficient manner
• Updating customer accounts and processing billing adjustments as needed
• Providing customers with clear explanations of billing policies and procedures
• Escalating complex issues to the appropriate team or supervisor when necessary
• Maintaining a high level of customer satisfaction through effective communication and problem-solving

What we're looking for