Found Description
**Job Summary**
**Location**: Hybrid - Mexico City
**Key Responsibilities**:
- Handles customer support requests primarily via phone, chat, and tickets.
- Escalates support requests, as necessary, to appropriate escalation path.
- Provides technical troubleshooting of product offerings and offers solutions that satisfy customer.
- Proactively seeks opportunities to educate and solve for future technical challenges a customer may face.
- Creates and maintains customer loyalty by serving customers above and beyond their expectations.
- Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:
- Spam/Security analysis and recommendations
- Desktop Client/Mobile Device troubleshooting
- Account and Billing related inquiries
- Support users in use and troubleshooting of Microsoft products
**Qualifications**:
- Exhibits a strong desire to learn technologies.
- Ou...
**Location**: Hybrid - Mexico City
**Key Responsibilities**:
- Handles customer support requests primarily via phone, chat, and tickets.
- Escalates support requests, as necessary, to appropriate escalation path.
- Provides technical troubleshooting of product offerings and offers solutions that satisfy customer.
- Proactively seeks opportunities to educate and solve for future technical challenges a customer may face.
- Creates and maintains customer loyalty by serving customers above and beyond their expectations.
- Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:
- Spam/Security analysis and recommendations
- Desktop Client/Mobile Device troubleshooting
- Account and Billing related inquiries
- Support users in use and troubleshooting of Microsoft products
**Qualifications**:
- Exhibits a strong desire to learn technologies.
- Ou...