Customer Service + Technical support (Customer Service Representative Level 2)

Customer Service + Technical support (Customer Service Representative Level 2)

Cebu City, Philippines | Posted on 03/05/2024

OP360/TLC is currently hiring a Full-Time Tier 2 Customer Service Representative to join our growing team. We are looking for someone who is well-organized, pays great attention to detail, and is data-driven. The ideal candidate will have strong communication skills and be able to multitask while adapting quickly to changes. As a Level 2 Customer Service Representative, you will be responsible for answering inbound calls and responding to email tickets to ensure that our customers are well taken care of.

Responsibilities

• Handle Inbound volumes and Email tickets efficiently and professionally.
• Handle Service calls – Troubleshooting of units and Technician calls.
• Ensure timeliness in responding to all tickets with no misses.
• Accuracy in handling tickets to no misses.
• Review prev...