Customer Service: Technical - Data Analytics and Reporting

Join our Technical Customer Care team as a Senior Engineer - where technical problem-solving meets customer impact.
You'll use your expertise to diagnose complex issues, optimize product performance, and deliver solutions that build lasting customer loyalty.
What will you do?
* Resolve technical inquiries by diagnosing issues related to product specifications, applications, and system integration
* Support customers with product selection, troubleshooting, and performance optimization
* Partner with cross-functional teams to enhance product functionality and share technical insights
* Provide coaching and guidance to team members on complex or escalated customer cases
What are the key skills we are looking for?
* Active Listening - advanced level; understanding customer needs to deliver precise technical solutions
* Communication - intermediate level; translating complex technical c...