Customer Service: Technical - Data Analytics and Reporting

Join our Technical Customer Care team as a Senior Engineer - where technical problem-solving meets customer impact.
You'll use your expertise to diagnose complex issues, optimize product performance, and deliver solutions that build lasting customer loyalty. What will you do? * Resolve technical inquiries by diagnosing issues related to product specifications, applications, and system integration * Support customers with product selection, troubleshooting, and performance optimization * Partner with cross-functional teams to enhance product functionality and share technical insights * Provide coaching and guidance to team members on complex or escalated customer cases What are the key skills we are looking for? * Active Listening - advanced level; understanding customer needs to deliver precise technical solutions * Communication - intermediate level; translating complex technical concepts for diverse au...