Customer Service Team Representative

Join a dynamic IoTcompany that values customer satisfaction, operational precision, and seamlesssupport. If you are passionate about helping customers, managing logisticsinformation, and maintaining organized administrative workflows, we want you onour team!

Position: CustomerService Team Representative

Location: 100%Remote

Schedule: 9 am to 6pm GMT+8

What You'll Do:

• Handle generalpre-sales and after-sales inquiries via email and ticketing platforms.
• Provide accurateand timely order tracking information to customers.
• Generate and sendcommercial invoices for online orders to ensure smooth customs and recordsmanagement.
• Perform essentialadministrative tasks to support the daily operations of the support team.
• Troubleshoot commonorder issues and elevate technical concerns to the appropriate departments.
• Maintain highstandards of data accuracy when updating custom...