Found Description
The Customer Service Team Manager leads and mentors a team of Account Managers supporting multiple clients, ensuring high-quality delivery of repair and maintenance services. The role is highly client-facing, focused on relationship management, operational excellence, and service growth across accounts.
You will act as an escalation point for client concerns, oversee service delivery and vendor performance, support account growth opportunities, and represent the company in virtual client meetings. This role also collaborates closely with Sales, Accounting, Operations, and Executive Leadership to ensure strong service execution and financial performance.
Key Responsibilities:
- Manage, coach, and develop Account Managers to ensure performance and client satisfaction
- Conduct training, performance reviews, and regular feedback sessions
- Oversee onboarding of new clients and system training (ServiceSync WOM)
- Support rec...