Customer Service Team Manager (Contract, Temporary)

Grupo ANAYA is one of Spain’s leading educational publishing groups, with a strong commitment to innovation, quality, and the transformation of teaching and learning. Joining our team means becoming part of a company that works closely with educators, schools, and academic institutions to create real impact in classrooms and in the learning of Spanish worldwide.



We are seeking a

Customer Service Coordinator

(Madrid)

to join Grupo Anaya’s Operations team .



This key role involves ensuring excellent, efficient, and high-quality customer service experience, aligned with the company’s standards, while leading the operational coordination of the Customer Service team.

This position reports directly to the Customer Service and Channel Manager .



Main responsibilities

Service management and quality

Supervise the correct application of procedures and quality standards defined for the service.
...