Found Description
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
Responsibilities- Manage day‑to‑day operations of the contact centre and ensure KPIs are met.
- Develop, review, and distribute daily, weekly, and monthly performance reports and provide recommendations to the Project Manager to maintain agreed service levels.
- Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
- Provide accurate, complete, and timely feedback to team members, coaching and guiding them to meet KPIs and adhere to organization guidelines and policies.
- Collaborate with Customer Experience and Training teams to identify issues, drive metrics, and balance ...