Customer Service Team Leader — Real-Time Ops & KPI Driver

GSM - Green SM is seeking a Customer Service Team Leader in Pasay, Philippines to supervise and enhance the effectiveness of the Customer Service Center team. Responsibilities include performance management of agents, monitoring interactions for quality assurance, and reporting progress towards KPIs.

The ideal candidate will have strong leadership skills and the ability to drive success in a fast-paced environment while focusing on the development of team members.