Found Description
**Job Summary**:
The Customer Service Team Leader will be responsible for the consistent execution of quality and efficient customer service to customers through the productivity management of assigned Customer Service Team members.
The TL has a strong working knowledge of WorldStrides products, policies, workflows, and platforms and performs across these with a quantifiable bias toward productivity and quality.
With a focus on Team Performance Metrics, the Team Leader engagement includes onboarding/training; team motivation; individual coaching and counseling; productivity metrics monitoring; and escalated issue resolution.
The Customer Service Team Leader will report to the Manager of Customer Engagement.
**Performance & Productivity**
- Collaborating with Customer Engagement Leadership, ensuring daily operations are managed within the established performance and productivity indices for their assigned team members.
- Responsible for proactively monitor...