Customer Service Team Leader

At Alstom, we build what millions depend on daily - rail transportation systems that can’t afford to fail. We’re more than 85 000 people worldwide creating the industry’s most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems. More than a job: a mission We’re looking for a Customer Service Team Leader to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence. You’ll work alongside people who show up with ownership, passion, and dedication - because they know what’s at stake: the journey home. Your role, your impact • Lead and develop the Customer Service team, ensuring high performance and customer satisfaction
• Manage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collection
• Oversee customer inquiries, orders, retur...