Found Description
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Manage resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Contract up to 2 years
- Ang Mo Kio
- 8:00am – 6.00pm, Monday – Friday (Standby ...
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