Customer service team lead

Client Services Team Lead Madrid | Hybrid (3x2) We're looking for a Customer Care Team Lead to join our Customer Care team in a key leadership role combining people management, account ownership, and operational excellence.
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Reporting directly to the Customer Care Manager, you'll lead a team of 3 specialists based in Madrid while overseeing a portfolio of strategic international accounts.
As you become familiar with our products, processes, and business, you'll progressively take on greater ownership of team coordination, operational improvements, and cross-functional initiatives.
This is an opportunity to make a real impact—leading people, working closely with multiple business areas, and helping shape the future of the department.
What You'll Be Doing Lead, coach, and support a team of 3 specialists, fostering collab...