Customer Service Team Lead (Pacifico, Tijuana)

Descripción y detalle de las actividades

Responsabilidades

• Provide coaching and feedback to team members, supporting their development through the performance leadership process.
• Plan, assign, and direct work, including evaluating employee performance, rewarding, and disciplining as necessary.
• Follow Brady's guiding values and principles.
• Actively contribute to continuous improvement initiatives alongside team members.
• Maintain a focus on high delivery performance and cost efficiency.
• Follow up on escalated cases from sales, customers, and other internal or external departments.
• Assist in developing and delivering training within the department as required.
• Conduct monthly Silent Service Observation audits to assess performance.
• Build and nurture successful relationships with customers, distributors, and customer service teams, resulting in increased sales and customer loyalty.
• P...