Customer Service Team Lead – Mandarin Escalations Coaching

Ariston Services Pte. Ltd. in Singapore is seeking a Team Leader for their Contact Center. You will supervise Customer Service Officers, ensure service levels are met, and manage team performance through coaching and support.

The ideal candidate has a minimum of 2 years’ experience as a Team Leader in a contact center, strong leadership and communication skills, and is proficient in Microsoft Office. The role requires Mandarin proficiency for escalated calls.