Customer Service Team Lead

Client Services Team Lead

Madrid | Hybrid (3x2)

We're looking for a Customer Care Team Lead to join our Customer Care team in a key leadership role combining people management, account ownership, and operational excellence.

Reporting directly to the Customer Care Manager, you'll lead a team of 3 specialists based in Madrid while overseeing a portfolio of strategic international accounts. As you become familiar with our products, processes, and business, you'll progressively take on greater ownership of team coordination, operational improvements, and cross-functional initiatives.

This is an opportunity to make a real impact—leading people, working closely with multiple business areas, and helping shape the future of the department.

What You'll Be Doing

• Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.
• Own a portfolio of strate...