Customer Service Team Lead - Integon

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
**Key Responsibilities**
- Lead and support front-line employees by providing clear direction, coordinating daily activities, monitoring performance, and implementing action plans to achieve department objectives.
- Observe day-to-day employee and customer interactions, offering constructive coaching and feedback to enhance service quality and productivity.
- Build and maintain strong working relationships across operational, support, and cross-functional teams.
- Analyze performance data and prepare reports to identify trends, measure progress, a...