Found Description
Role Requirements Experience Range: 8-15 Years of experience
Key Skills: Order to Cash (O2 C) process SAP MM and SAP SD Import & Export operations Incoterms knowledge Trade & Compliance expertise Team management managing team size 10 plus Flexible with shift
About you and this role
Leads a team of customer service order management and business quality professionals, including day-to-day operations, managing talent selection and performance and interfacing with the business on order fulfillment considerations relevant to the business.
Responsibilities Provides direct leadership to a team of order management professions that provide direct interface to customers. Provides day-to-day coaching on Customer Service operations. Accountable for decisions regarding employee desk complexity, performance, escalations and exceptions. Ensures work process execution is operating effectively within the team. Collaborates with the business to ensure business strateg...