Customer Service Team Lead – Analytics & Operations

Link-Worldwide in Metepec seeks a Service Analyst 2 responsible for workflow analysis in customer service operations.
The role includes designing reports, assisting in customer service, and managing a team of up to 25 agents.
Ideal candidates should have a Bachelor's degree, 0-2 years of experience, and strong communication skills.
The position requires availability for evening shifts and features a dynamic work environment.
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