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Job Title
Customer Service Support Officer (m/w/d)Job Description
Start date: January 2026 – Applications must be submitted in English.
As a Customer Service Support Officer (m/f/d), you will be responsible for managing and processing service incident reports, coordinating service technicians, and providing outstanding customer support. You play a key role in ensuring customer satisfaction and maintaining efficient operations for our customers in the French-speaking part of Switzerland (Romandie).
You will be part of the Customer Care Center team Alps (CH & AT) and report to the Customer Care Center Manager Alps.
Your responsibilities:
Receiving, forwarding, and administratively processing incident reports and coordinating the appropriate service engineers
Actively supporting our team by providing telephone and digital assistance to our demanding customers in French (main responsibility) and Itali...