Found Description
Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings as a Customer Service Support Level 1 Agent? Then we have an interesting position in Grundfos for you!_
**What is the job about?**
Respond to simple technical questions to be answered and questions about the Grundfos products, service appointments, service orders, offers, and spare parts.
Tracking of calls and resolutions in the Grundfos ticketing system (C4C) and Service Orders (SAP).
The key role of a 1st level support specialist is to take the incoming phone calls in a friendly manner to process the inquiries in the best possible way and to register orders to ensure fast and accurate help in line with a first-class customer service.
This position reports directly to our Head of Service&Solutions Support Americas and will operate in Apodaca, NL facility daily.
**Your main responsibilitie...
**What is the job about?**
Respond to simple technical questions to be answered and questions about the Grundfos products, service appointments, service orders, offers, and spare parts.
Tracking of calls and resolutions in the Grundfos ticketing system (C4C) and Service Orders (SAP).
The key role of a 1st level support specialist is to take the incoming phone calls in a friendly manner to process the inquiries in the best possible way and to register orders to ensure fast and accurate help in line with a first-class customer service.
This position reports directly to our Head of Service&Solutions Support Americas and will operate in Apodaca, NL facility daily.
**Your main responsibilitie...
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