Customer Service Support

Company Description

Sherpa Kids Ireland provides fun, engaging, and safe Before-School, After-School and Holiday Programmes for children.

Job Description

We are seeking a highly organised and customer-focused Customer Service Support team member to act as a key point of contact for parents and schools across our services. This is a fast-paced, customer-facing role requiring strong communication skills, calm problem-solving ability, and confidence managing both operational and financial queries.

The successful candidate will always represent the business professionally, ensuring parent concerns are handled with empathy, efficiency, and a solutions-focused mindset.

Qualifications

Key Responsibilities

Customer Support & Parent Communication

• Act as the first point of contact for parent queries via phone and email
• Handle both operational an...