Customer Service Supervisor

Job Summary:
Demonstrates basic knowledge for managing all facets of assigned team.
Manages critical performance indicators, and provides guidance and coaching to reach company targets.
Observes day to day interactions between front line employees/customers, and develops specific coaching plans to help frontline employees exceed goals.
Manages multiple goals, objectives, programs, policies, and procedures in a business area gained through experience and training_._
Key Responsibilities:
- Manage and lead front-line employees (Allstate/vendor partners) by creating a highly motivated and rewarding work environment using guidance, feedback recognition, empowerment, listening, valuing diversity, and acting as a role model for others
- Develops strategies and objectives directed toward meeting unit goals, handling and resolving customer escalations, and exceeding customer expectations
- Direct workflow of unit and assign job responsibilities according to u...