Customer Service Supervisor: Lead Teams, Elevate CX

Johnson & Johnson is looking for a Customer Service Supervisor in Bogotá, Colombia. The role involves responding to customer inquiries, resolving complaints, and ensuring high customer satisfaction through effective order processing.

The ideal candidate will lead a team, monitor performance, and develop solutions to enhance service delivery. A Bachelor's degree and 4-6 years of experience in customer service management are required, along with skills in SAP and Salesforce.

Fluency in Spanish and English is essential; knowledge of Portuguese is a plus.