Found Description
_This is a fully on site position in Guadalajara, Jalisco_- Advanced english required_HE CUSTOMER EXPERIENCE SUPERVISOR WILL OVERSEE THE DEPARTMENT'S NEEDS AND REQUIREMENTS.MAINTAIN A WELL-PERFORMING SERVICE LEVEL AND KPI TARGETS.THIS INDIVIDUAL WILL REPORT ANY CONSISTENT ISSUES AND LOOK FOR SOLVING PROBLEM METHODOLOGIES.
**RESPONSIBILITIES**- ACCOMPLISH DEPARTMENT OBJECTIVES BY SUPERVISING STAFF AND ORGANIZING AND MONITORING WORK PROCESSES.
- MAINTAIN AGENTS BY RECRUITING, SELECTING, ORIENTING, AND DEVELOPING PERSONAL GROWTH OPPORTUNITIES.
- ACCOMPLISH STAFF JOB RESULTS BY COACHING, COUNSELING, AND DISCIPLINING EMPLOYEES.
- CONTRIBUTES TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED.
- MAINTAINS A POSITIVE WORK ENVIRONMENT WHILE KEEPING THE AGENTS MOTIVATED.
**ABOUT YOU...**- HIGH SCHOOL DIPLOMA OR GED- 4+ YEARS OF EXPERIENCE IN CUSTOMER SERVICE- BILINGUAL ENGLISH / SPANISH IS REQUIRED.
- BASIC EXCEL SKILLSET°BASIC SUPERVISOR EXPERIENCE**SHIFT*...