Found Description
Description
- Supervise daily operations of the customer service team to ensure high quality of service.
- Develop and implement training programs for staff to enhance customer service skills.
- Resolve customer complaints and issues effectively while maintaining a positive company image.
- Monitor team performance and provide regular feedback to improve efficiency.
- Coordinate scheduling and staffing to meet service demands and maximize team productivity.
Requirements
- Educational Qualifications: Bachelors degree in Business Administration or related field.
- Experience Level: 25 years of experience in customer service or supervisory roles.
- Skills and Competencies: Proficient in English Language, with strong customer service, scheduling, and problem-solving skills.
- Qualities and Traits: Team player with excellent organizational, people, and interpersonal skills.
- Re...