T

Customer Service Specialist

The Luna Group

tijuana, tijuana, Mexico Full-time June 19, 2026

Found Description

As our **U.S. Mortgage Client Relations & Partner Support Specialist**, you will play a key role in supporting clients throughout the mortgage process while also nurturing relationships with our referral partners. You’ll be the friendly, reliable point of contact that ensures everyone; borrowers, real estate agents, and internal team members feels supported, informed, and valued. This role blends customer service, communication, organization, and relationship management into one highly impactful position.
**Position Overview**
You will be responsible for guiding clients through the loan process, managing documentation, maintaining ongoing communication, and strengthening partnerships with real estate professionals who refer business to us. Your work ensures a smooth experience for all parties and directly contributes to the success and growth of our organization.
**Key Responsibilities**
- Provide high-quality customer service to new and existing clients
- Serve as the p...

Ready to Apply?

Submit your application for Customer Service Specialist at The Luna Group

Apply Now