Customer Service Specialist

Responsibilities

• Assists customers in navigating the company’s website, as well as creating or modifying custom designs.
• Prepares quotes for each client.
• Serves as a point of contact between clients and different departments within the company to ensure customer satisfaction.
• Follows up with clients and ensures that the sales and customer service departments meet their needs.
• Ensures the quality and effectiveness of their work, immediately notifying the Service Process Supervisor and/or Operations Manager of any issues identified so that appropriate support can be provided.
• Supports the follow-up and investigation of customer complaints and inquiries.
• Maintains effective communication with various departments.
• Provides support and training to colleagues to ensure the optimal performance of their duties.
• Ensures compliance with work instructions and standard operating procedures.
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