Customer Service Specialist

Customer Service Specialist

Reports to: Team Leader, CS Operations

Location: Taguig, Metro Manila

Role summary

You will lead day-to-day international customer service operations for affiliates and distributors, owning the order-to-cash flow from order entry through order shipment. You will manage shipments and trade documentation and act as the primary liaison among customers, Affiliates, Sales, Quality, Master Data, Warehousing/Supply Chain and Finance. You will follow a standardized processes to reduce risk, and deliver measurable improvements to service, compliance, and cost.

Scope of responsibility

• Process ownership: Order entry, order management, order allocation and shipment. Export compliance checks, document pack creation, shipment coordination, POD capture, returns (RGA), credits/debits, and customer communication.
• Interfaces: Affiliates, Sales, Master Data, Warehousing/Su...