Customer Service Specialist, Spain

What You’ll Do

In this role, you will play a central role in supporting patient onboarding, reimbursement activities, and revenue operations across Spain by:

• Acting as the primary point of contact for physicians and internal stakeholders throughout patient intake and treatment initiation activities
• Processing incoming prescription orders accurately and efficiently within Novocure systems to support timely patient onboarding
• Managing and proactively following up on reimbursement and Purchase Order processes with treatment sites and payers to help ensure continuity of patient treatment and timely billing
• Collaborating closely with Key Account Managers, Market Access teams, healthcare providers, and payer organizations to resolve reimbursement‑related matters
• Coordinating e‑invoicing activities and ensuring invoices are submitted accurately and on time through third‑party platforms
• Driving collection follow‑up...