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Customer Service Specialist

EPTA GROUP

santiago de querétaro, querétaro, Mexico Full-time June 19, 2026

Found Description

As a key member of the team, you will play a vital role in handling a variety of incoming customer calls and fulfilling customer needs to ensure customer satisfaction.

Your Journey

  • Attention to detail, teamwork, results orientation.
  • High school diploma (Bachelor’s degree is preferred)
  • 2-3 years related experience in customer service (after sales)
  • Excellent interpersonal and communication skills
  • Possesses the ability to oversee multiple tasks, stay organized, and focus on details.
  • May require advanced problem‑solving skills
  • SAP, Excel
  • English advanced

Your Contribution

  • Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.
  • Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.
  • Crea...

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