Customer Service Specialist

Hey there — yeah, you!

HomeHop is a fast-growing short-term rental management company (think Airbnb & VRBO), and we're on the hunt for a friendly, quick-thinking individual to be the voice our guests hear when they reach out. We started with a handful of properties and now manage 120+ short-term rentals across the Midwest USA… and we're still just getting started!

If you love solving problems, thrive when things move fast, and get a little thrill from checking things off a list — keep reading.

What you'll actually be doing

You'll be our guest's go-to person. Someone messages asking where to park, how the hot tub works, or whether they can check in early? You've got them — warm, fast, and helpful every time. Guest messaging is a big part of this role… but it's not the whole role.

Because we're a startup, no two shifts look the same. One minute you're smoothing over a booking que...