Customer Service Specialist - Randstad

Your New Company

Join a global leader in medical technology based in Macquarie Park as the Customer Service Specialist. Be part of an inclusive, high-performing team delivering life-changing medical devices that improve patient outcomes across Australia. Your work is valued, celebrated, and makes a real difference every day.

Your New Role

Step into a Customer Service Specialist role where you’ll be the friendly, reliable point of contact for customers in regards to their devices. You will work closely with a supportive Customer Service Manager who will mentor and guide you as you grow your skills. You will:

• Respond to high-volume customer enquiries via phone and email
• Provide timely updates to customers in regards to their orders
• Manage queries on product availability, pricing, and delivery timelines
• Resolve customer escalations in an empathetic manner
• Update the Salesforce CRM with custom...