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Customer Service Specialist

Epta Group

querétaro, querétaro, Mexico Full-time June 14, 2026

Found Description

As a key member of the team, you will play a vital role in handling a variety of incoming customer calls and fulfilling customer needs to ensure customer satisfaction.
Your Journey
Attention to detail, teamwork, results orientation.
High school diploma (Bachelor's degree is preferred)
2-3 years related experience in customer service (after sales)
Excellent interpersonal and communication skills
Possesses the ability to oversee multiple tasks, stay organized, and focus on details.
May require advanced problem‐solving skills
SAP, Excel
English advanced
Your Contribution
Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.
Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.
Create and manage customer accounts, including Sold to and Ship to addresses, extend customer account...

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