Customer Service Specialist

Job Description
Provides an excellent online shopping experience to all customers across all marketplaces by resolving

Job Description
Provides an excellent online shopping experience to all customers across all marketplaces by resolving
issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live
chat. He/she will also perform special projects designated by the Team Manager.
Responsibilities

• Provides customer service for Amazon 2P and 3P accounts and monitors their performance on
  

• Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s
  

• Ensures that assigned brands achieve excellent performance ratings on Amazon and other
  

• Addresses customer queries related to orders processed through Amazon, the company...