Customer Service Specialist - (Philippines-Based)

The Role

We’re seeking a dynamic and experienced Customer Experience Specialist to join our fast‑growing team across Asia. You will be responsible for responding to customer queries in a timely manner, via phone, email or chat, and supporting merchants on Qlub’s platform and services.

What You’ll Be Driving

• Respond to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers and ensure technical issues are resolved.

Qualifications

• 1–2 years of experience in customer support; fresh graduates welcome to apply.
• Excellent communication skills, both written and verbal.
• Ability to multitask and ...