Found Description
**Location: Chihuahua,Chihuahua, Mexico**
**Type: Contractor/Full-time**
**About Ottimate**
Ottimate is an AI-powered AP (Accounts Payable) automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.
**The Role**
As a Customer Service Specialist at our organization, you will be an integral part of the Scaled Customer Success team, primarily focusing on support tickets requiring account-related questions and in preparing documents for renewal proposals and quarterly business reviews for our customers.
You will be responsible for addressing general inquiries, providing basic technical assistance, and ensuring customer satisfaction.
This role involves collaboration with both the Support group and specialized teams.
**Responsibilities**
**Member of Scaled Customer Success Team**:
- Provide prompt and courteous responses to general...