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Work from Anywhere in India | US Shift | GCC Setup Are you an experienced customer support professional with a strong background in international voice processes? We're building a dedicated customer support team in India for a leading global event ticketing platform and are looking for professionals who thrive on resolving customer concerns with empathy, ownership, and efficiency. What You'll Do✅ Handle inbound calls from US customers regarding ticket bookings, cancellations, refunds, disputes, and account-related concerns. ✅ Own customer grievances end-to-end—from complaint registration to resolution. ✅ Assist customers with platform navigation, booking issues, and escalation processes. ✅ Manage payment disputes and chargeback-related queries. ✅ Maintain accurate customer records through CRM and ticketing systems. ✅ Deliver exceptional customer experiences while meeting quality, CSAT, and resolution KPIs. What We're Looking For✔️ 3+ years of experience in Voice/BPO operations. ✔️ Mini...