Customer Service Specialist for Airlines

Become a Customer Service Specialist for Airlines, providing onsite support for our airline partner. This full-time position involves flexible scheduling with a focus on professional customer service.
In your role, you will be responsible for processing hotel and ground transportation reservations while developing robust relationships with clients. Your expertise in problem resolution and communication will be pivotal in maintaining client satisfaction and operational efficiency.
Key Responsibilities:
• Provide guidance and training to airline partner's staff
• Manage reservations and client requests promptly
• Ensure high levels of client satisfaction
• Alert management of critical operational issues
• Research and negotiate solutions with vendors
Requirements:
• Customer service background preferred
• Proficient in handling GDS or reservation systems
• Strong organizational and interpersonal skills
• Adaptable to weekend and holiday shifts
• Spa...