Customer Service Specialist

Greenlight

Bengaluru, Karnataka, India Full Time June 13, 2026

Found Description

Who you are:

Strong organizational, problem solving and time-management skills.

Responsible and able to self-manage

Adaptable and accountable

High attention to detail and accuracy

Able to quickly learn about Greenlight’s products, services and policies

What you will be doing:

Review and process customer support tickets related to account issues, payments, and disputes

Conduct account reviews, identity verification, and documentation checks

Escalate complex or fraud related cases

Log and update case details accurately in internal systems

Investigate issues using internal tools and policy guideline

Meet performance metrics like response time, resolution rate, and quality standards

Provide feedback to improve processes and tools

Effectively utilize software and internal tools to navigate customer acc...

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