Customer Service Shift Lead at Recreation Centre

Shape customer experiences as a Shift Lead in the Customer Service Desk at the Recreation Centre, focusing on leadership and top-tier service. This role offers flexible hours while promoting excellence.
As the Customer Experience Shift Lead, you will be at the forefront, engaging with members and supporting team members in a high-impact leadership role. Your tasks will include guiding daily operations, handling customer inquiries, and ensuring safety protocols are followed at the facility.
Key Responsibilities:
• Interact with members, providing top-notch customer service
• Register memberships and process all payments accurately
• Lead facility operations, enforcing rules and safety measures
• Conduct regular checks for safety and cleanliness
• Coach and support staff to ensure effective service
Requirements:
• High School diploma, additional coursework preferred
• 6-12 months related experience in customer service
• Strong communication skills, both v...