Your Contribution
【Please be noted that this position is based in Chongqing, China】
As a Customer Service, you will be mainly responsible for order to cash process, starting with order intake from customers in NAV system, issuing Order Confirmation, organizing shipments and deliveries, backorder review and following up with payment collection from customers.
Provide quotations to customers and key in customer sales order in NAV system, and issue Order Confirmation to customersProvide estimated lead time for customer ordersIssue packing list, deliveries, invoices and other shipping documentsInvoice and billing reportsCoordinate outbound shipments with forwarders and warehouse service provider (3PL), and ensure timely delivery to customersInform the customer with updates of back order, lead time, and delivery schedulesAlign with operations Supply Chain team for lead time...