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Customer Service Senior Executive

Pierre Fabre Group

Shanghai, Shanghai, China Full time June 20, 2026
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Found Description

Your mission

Key responsibilities

  • D2C Order Management
  • Participate in the DTC daily operation(9 stores), manage and supervise daily operations for D2C stores across multiple e-commerce platforms, focusing on monitoring shipping and returns performance.
  • Coordinate and provide on-site of 3PL warehouse to support for KOL livestreaming campaigns during key promotional periods (e.g., 618, D11) to ensure smooth execution.
  • Develop and refine work manuals to standardize daily operations for service providers and 3PL.
  • Organize and lead the monthly DTC KPI review meeting, including generate D2C performance dashboard and prepare persentation decks, review operational KPIs and document action items for ongoing issues and follow up the following actions.
  • Drive process improvements and seek for digital solutions to support business requests.
  • B2B Order Management
  • Assist manager of order to cash...

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    Found Details

    LocationShanghai, Shanghai
    CountryChina
    TypeFull time
    CategoryInformation and Record Clerks
    PostedJune 20, 2026

    About Pierre Fabre Group

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    Pierre Fabre Group

    Shanghai, China

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