Customer Service Sales Representative

About the RoleWe're hiring aSales Representativeto drive patient growth through bothwarm inbound lead conversion and outbound outreach.You will own the full conversion journey — from first touch to scheduled calls.This role requires both:Consultative selling skills for inbound leadsConfidence and persistence for outbound calling and follow-upThis is not a passive, script-heavy call center role.It requires initiative, accountability, and comfort working independently in a remote startup environment.What You Will DoConvert warm inbound leadsConduct outbound calls to re-engage cold or inactive leadsProactively reach out to potential patients through structured outbound campaignsEngage via phone, SMS, chat, and emailEducate patients using approved, non-clinical messagingHandle objections with empathy and confidenceManage your own pipeline and prioritize follow-upsMaintain accurate CRM documentationMeet and exceed daily, weekly, and monthly conversion and activity KPIsCollaborate with ca...