Customer Service

**REQUIREMENTS**:- Minimum 1 year of Customer Service Experience- Bilingüe (English and Spanish)- Strong Comunication and Organizational Skills- Ability to thrive in a team-oriented work environment- Control of documented information (BBB Internal).
**KNOWLEDGE IN**:- Product Knowledge- Data base management- Microsoft Office- Business Software programs- Intermediate Excel- Customer Orders and especial requests- Prepares customer service summary reports and metrics- Provide support of catalog, product, order, and part number cross reference inquiries to the customer satisfaction.
- Utilize internal data and web-based systems to resolve and or provide correct information to customer.
- Follow up all the requests received by the customer service reps. On any inquire, such a product requests, shipments, distributor search information, technical information about material and orders.
- Resolve any emerging problem that our customer accounts might face with accuracy and ef...