Customer Service Representive

Company Description

Sun Point Counseling is founded on the belief that all who seek therapy have unique needs. We provide high-quality counseling services to individuals, couples, and families and we believe that an evidence-based, down to earth and caring approach is the best way to give the community the support they need. We accompany clients and Sun Point team members in achieving their goals in order to thrive in their lives, while holding a safe space by honoring diversity and inclusion for all and we are currently looking for our newest team member.

Job Description

The Client Care Coordinator will report to, and support, the Executive Director of Operations, and the Director of Human Resources and Co-Director of Client Success. These tasks are mainly focused towards the following:

• Client Intake (calls, follow up, email correspondence with clients and therapists)
• Client Support (inquiries about services, canceling/reschedu...