Customer Service Representative/Trainer

Description

• Provide exceptional customer service and support to clients using the EPIC platform.
• Train and mentor new team members in BPO healthcare best practices.
• Schedule and coordinate training sessions for staff development.
• Identify and resolve customer issues through effective problem-solving techniques.
• Collaborate with team members to improve service delivery and client satisfaction.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 1-3 years of experience in a customer service or training role.
• Skills and Competencies: Proficient in the EPIC platform and knowledgeable in BPO healthcare processes.
• Qualities and Traits: Strong work ethic, team player, and excellent communication skills in English.
• Responsibilities and Duties: Experience in account management and scheduling.
• Skills and Compe...